<p>The Engagement tribe sits at the heart of SumUp's merchant experience, responsible for the product surfaces that 4+ million business owners interact with every day. This is a rare Staff-level IC role responsible for the merchant-facing super app, web dashboard and their respective core platforms that the wider product organisation depends on to build and ship effectively. If you're looking for a role where your product decisions shape what merchants see and feel, while also creating leverage for the engineering teams building alongside you, this is it.</p>
<p>🎥 <a class="text-primary underline cursor-pointer" href="https://www.youtube.com/watch?v=9DG64C3moeQ" target="_blank">Get a feel for our Berlin office</a></p>
<h2>What you'll do</h2>
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<p>Own the end-to-end product experience of SumUp's super app and web dashboard, raising the bar on UX quality, information architecture, and navigation across core merchant-facing surfaces</p>
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<p>Identify and execute on activation, upsell, cross-sell, and retention opportunities that drive measurable engagement and long-term value for merchants</p>
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<p>Maintain and evolve the company-wide design system used by all product teams</p>
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<p>Manage internal stakeholders and oversee mobile and web platforms to improve delivery speed and developer experience</p>
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<p>Own the product strategy to make SumUp's super app and web dashboard the most indispensable tools for running a small business — us