<h2>Your mission</h2>
<p>As a Senior Customer Success Manager at Boardwise, you will help our enterprise customers successfully implement, adopt, and scale Boardwise across their organisation. You act as a trusted advisor for board offices, executive assistants, governance teams, and senior stakeholders - combining customer success with consulting and change management.<br>
Your focus is to guide customers through onboarding and adoption, identify organisational challenges, and ensure that Boardwise creates long-term value in their daily work.</p>
<p>Your responsibilities:</p>
<ul>
<li>Manage strategic enterprise customers across onboarding, adoption, retention, renewals, and expansion</li>
<li>Lead implementation and change projects with multiple stakeholders</li>
<li>Consult customers on governance, meeting preparation, collaboration, and decision-making processes</li>
<li>Facilitate onboarding sessions, workshops, trainings, and enablement formats</li>
<li>Identifyadoption risks and develop clear actions to increase usage and customer value</li>
<li>Build strong relationships with board offices, executive assistants, legal, governance, IT, and senior stakeholders</li>
<li>Share customer feedback and insights with Product, Tech, Sales, and Leadership</li>
<li>Improve CS processes, playbooks, and scalable enablement materials</li>
</ul>
<h2>Your profile</h2>
<ul>
<li>Based in Germany</li>
<li>Several years of experience in Customer Success, Consulting, Change Management, Saa